Frequently asked questions

At Atelier RLF, you will find relief paintings with tactile textures and calm, natural shades. Terra and Selene each consist of one panel; Alba and Marea are diptychs with two matching panels. Browse the collection for available artworks.

Our paintings are handmade, not prints. Layers, shapes and textures give each work its own character. Read more about Atelier RLF on our About us page.

Measure your wall and consider your furniture and the space around it. Marking the dimensions on the wall with removable tape can help you judge the proportions. The current options are 60 x 80 cm for EUR199 and 90 x 120 cm for EUR249. The product page shows the available sizes and the price of your selection. For a diptych, also allow for the gap between the panels. Unsure? We are happy to advise.

Every painting is handmade. Small variations in shade, texture and finish compared with the photographs are possible and are part of its handcrafted character. Lighting and screen settings can affect colour reproduction. Your statutory rights if a product is faulty or does not match its description remain unaffected.

Our current artworks Terra, Selene, Alba and Marea include frames. The Details section on each product page describes the finish. Please contact us if you have a question about a specific frame.

Choose an artwork and your preferred size on the product page. Add it to your cart, check your selection and proceed to Checkout. Enter your details, review the available delivery and payment options and confirm your order. A sold-out option cannot be ordered as immediately available.

The payment methods available for your order are displayed at checkout. You will also see the total amount, including any delivery charges, before confirming your order with an obligation to pay.

After placing your order, you will receive a confirmation at the email address you provided. If it does not arrive, check your spam folder and that you entered your address correctly. Contact info@atelier-rlf.com if you need help.

Contact us as soon as possible with your order number and the change you would like to make. If your order has not yet been processed or dispatched, we will see what is possible. Changes cannot always be guaranteed. Your statutory right of withdrawal is separate; please read our returns policy.

The available delivery options and charges are shown at checkout before you place your order. See our Shipping page for the current terms. For a destination that is not yet available at checkout, we discuss the options and costs with you beforehand.

The expected delivery time for available artworks is stated in our shipping policy. If a different time applies to an artwork or destination, we confirm it beforehand. An estimated delivery time is not a guaranteed delivery date. Please contact us about the availability of a sold-out artwork.

We are happy to help with worldwide shipping. The countries you can order for directly are shown at checkout. If your country is not listed, contact us before ordering so that we can first confirm delivery options, costs and timing.

When a tracking link is available for your shipment, you will receive it in your dispatch confirmation email. For separately arranged delivery, we will confirm the process with you. If you cannot find your shipping information, email us with your order number.

Contact info@atelier-rlf.com with your order number and a description of the damage. Photographs of the artwork and packaging help us assess the situation. We will provide an appropriate solution in accordance with your statutory rights. In this situation, please do not arrange a return yourself before we have discussed the solution and any return instructions.

As a consumer making an ordinary online purchase, you generally have a 14-day cooling-off period after receipt. Notify us of your withdrawal within that period; you then have a further 14 days to send the artwork back. Full terms are on our Returns page. Any statutory exceptions, such as genuinely personalised commissions, must have been clearly agreed before the order.

Our Returns page contains the Withdraw from your order option and the digitally fillable PDF return form. You can also notify us in time by email or post, giving your name, order number and the items you wish to return. Giving a reason, using our form or asking permission is not compulsory.

Return address: Atelier RLF, Zandstraat 1, 6591 DA Gennep, Netherlands. Pack the artwork carefully and keep your proof of postage.

For an ordinary return during the cooling-off period, you arrange and pay for return shipping yourself. There is no free return label. Costs depend on the packed dimensions, weight and carrier. Different rules apply to a faulty or incorrectly supplied artwork: please contact us first. We do not pass on costs that the law requires us to cover.

We refund you within 14 days of your withdrawal notification using the same payment method. We may wait until we receive the artwork or you provide evidence of return, whichever happens first. If you withdraw from the entire order, any standard outbound delivery charges paid are also refunded. Full details are in our returns policy.

Email info@atelier-rlf.com, call +31 6 13814028 or use our contact form. Lotte and Fenne are happy to help.

Contact us with your order number and tell us what went wrong. Include relevant photographs where possible, for example for damage or an incorrectly supplied artwork. Together we will consider the appropriate solution for the situation and your statutory rights.

Yes, we are happy to advise on size, colour and placement in your interior. Send your question through our contact page. You may also include a photograph of the room and the available dimensions so that we can offer more specific advice.